FAQs

Do You Ship Internationally?

Yes we do. We offer free shipping worldwide.
Remember that some countries have restrictions. Please email us service@jcaincream.com.

When can you ship?

Processing time is 1-2 working days. We have enough stock for you. 

What is the shipping cost?

We provide free global shipping service.

Free shipping for orders over $110 ! 

When will I get the product?

Generally, the delivery time is 7-15 days.

Due to the  COVID-19 pandemic around the world,the delivery time will delay 3-5 days. 

What Payment Methods Are Accepted?

Paypal – Credit Cards. 

I Ordered A Lot Of J-Cain Cream, Do I Need To Pay Taxes?

No matter how much j-Cain Cream you have ordered, we will give you priority in providing customs duty-free channels to ship your packages.
For countries that have to levy taxes, we will contact you to ask if you are willing to pay taxes and bear the related customs clearance risk, otherwise, we will cancel this order. 

How do I check the shipping status of an order?

Please log in to your account, check and find the tracking number of the package and copy and paste it into the status query window to obtain detailed shipping information. 

(5-8 days after placing the order, we will upload the tracking number of the package).

How Do I Track My Order?

Please track your order on TRACK YOUR ORDER – JCAIN (jcaincream.com)

How Can I Cancel Or Change My Order?

You must  email us service@jcaincream.com.

Remembering that you can only cancel or change your order, before sending it to its final destination.